These policies are in place to ensure smooth operation, fair compensation for our time, and the safety of your furry companions.

Please be sure to read through our policies. We appreciate your cooperation!

Appointments are ultimately the client’s responsibility, Knowing the correct date and time is also the client’s responsibility. Our automated reminder system is a courtesy to our clients.

Drop Off

We are unable to accept dogs that are 10+ minutes late to their reserved time slot. This is non negotable. We run on a tight appointment based schedule. This will be considered a no show. Full balance for the time reserved will be owed. 

All dogs must follow the public leash laws or your pet can be carried in. We appreciate no loose dogs on the property for safety and security for all. 

Pick Up

All dogs must be picked up immediately when completed. We will not have space to hold your dog beyond 30 minutes. Please plan around your grooming appointment so pick up is a non issue. Our salon is designed to be efficient and low volume. You can expect your dog to take the same amount of time every time. We make that time just for you. This also help with planning pickup.

General Policy

All pricing is based on a dog that has a regular grooming schedule of every 8 weeks or less. If your pet is beyond the 8 week mark, our rates increase. 

Cancellations and reschedules not made with 24 hours notice will be required to pay for the time they reserved. This is to cover the time that was reserved for you. An invoice will be sent and must be paid in full that day to keep future appointments. 

 We are happy to make small adjustments if you are dissatisfied at pick up or no later than 24 hours after the appointment. Anything after that will require a bath, and there will be a charge for that service.

Fleas are not permitted on the property. If we find fleas, there will be an additional charge for the flea products, the flea free salon deep clean, and any canceled appointments in result of us having to close to clean for the safety of other dogs. Please just check them before your grooming appointment. 

We reserve the right to stop the groom at any time if there is a concern for safety, or refuse service at any time. Full balance will be due for the time reserved. 

We reserve the right to cancel future appointments if policies are repeatedly violated. 

Home based grooming is a luxury service and a specific service. We are allowing clients and their dogs in our home. It is express grooming. Clients that violate these policies will be referred to a larger salon to better meet their needs. 

Dominique’s Dog Grooming not liable for uncovering pre existing conditions. Over grown nails might bleed, matted hair can cause skin issues once the matting is removed, over build up of eye leakage can also become an issue  once removed due to moisture under the debri stuck to the skin. Plucking of ears can cause irritation to the ear if your dog has a pre existing issue. These are some examples. This is why a maintenance schedule of every 8 weeks or less is important. Nothing gets out of control because we have it handled on a regular basis!