These policies are in place to ensure smooth operation, fair compensation for our time, and the safety of your furry companions.

Please be sure to read through our policies. We appreciate your cooperation to ensure a smooth operation.

Appointments are ultimately the client’s responsibility, Knowing the correct date and time is also the client’s responsibility. Our automated reminder system is a courtesy to our clients.

Drop Off

We are unable to accept dogs that are 10+ minutes late to their reserved time slot. This is non negotable. We run on a tight appointment based schedule. This will be considered a no show. Full balance for the time reserved will be owed for the time reserved.

The entrance is to the right of the garage and the door is labeled. Please follow the sidewalk.

Enter the garage and please ring the doorbell in the lobby area for assistance if we are not present. Do NOT enter the grooming room unannounced. This door is labeled. Wait for us to open the door. Keep in mind this protocol is to prevent dogs from crossing paths. Not all dogs that we service are dog friendly. Never let your dog approach another. Keep a safe distance. Ensure you have a leash that is short and manageable or carry your dog. We appreciate your awareness and cooperation.

If you need assistance bringing your dog in or out of the salon please just let us know. We love to help!

Please potty your dog on the RIGHT SIDE YARD ONLY on the walk up to the door, avoiding the neighbors property. Please do not use my front yard as a potty yard. Please be respectful of the neighboring houses and what property is theirs. Retractable leashes are prohibited and a safety risk. Your dog should never be anywhere but by your side when on leash at the groomer or vet.

Pick Up

All dogs must be picked up immediately when completed. We will not have the space to wait, so please plan to arrive when they are finished. Their stay is only reserved for the duration of their appointment. Each appointment should always take the same amount of time so you know what to expect and can plan accordingly. Our salon is designed for express grooming ONLY. We will allow 30 minutes maximum, but prefer a speedy pickup. Especially for large breeds who take up a lot of kennel space. We will not have space to hold them. Anything beyond that may result in removal from our client list and a referral to a bigger salon to meet your needs.

General Policy

All dogs are required to keep a regular schedule in our rotation of every 8 weeks or less. This is how our salon operates. Our schedule stays busy and booked. We prefer clients to book out to avoid disappointment.

Cancellations and reschedules not made with 24 hours notice will be required to pay for the time they reserved. This will be fully enforced as we provide you a confirmation of your appointment and two reminders to ensure you remember.

*We recommend  adding your scheduled appointments to your personal calendar and not rely on the reminders. We see more last minute cancels due to clients not adding these appointments to their personal schedules and only relying on the reminder two days prior to their appointment.

This balance will be due day of missed appointment via Zelle, or credit card.

We are happy to make small adjustments if you are dissatisfied at pick up or no later than 24 hours after the appointment. Anything after that will require a bath, and there will be a charge for that service.

Fleas are not permitted on the property.

All clients are required to check their pet prior to their appointment. Dogs will fleas will be refusal of service and full balance for the time reserved will be due. Please check your pets regularly.

Loose dogs off leash are NOT permitted. All dogs must be leashed or carried in and out of tue salon. We have a ZERO TOLERANCE policy for loose dogs on the property. We have leashes if needed please ask prior to getting your dog from your car if you need one. Violation of this policy will be a refusal of service.

We reserve the right to stop the groom at any time if there is a concern for safety, or refuse service at any time. Full balance will be due for the time reserved.

We reserve the right to cancel future appointments if policies are repeatedly violated. Please respect our expertise when we communicate a behavior issue.

Home based grooming is a luxury service and a specific service. We are allowing clients and their dogs in our home. It is express grooming. Clients that violate these policies will be referred to a larger salon to better meet their needs. It is a salon policy that we do NOT stream live on any social media while working. This is a growing trend in the industry and we find this unsafe. All dogs in our care get one on one focus. Our goal is to complete every dog in a timely manor with all safety protocols in place.

*Dominique’s Dog Grooming not liable for uncovering pre existing conditions due to lack of grooming schedule. Over grown nails might bleed, matted hair can cause skin issues once the matting is removed, over build up of eye leakage can also become an issue once removed due to moisture under the debri stuck to the skin. Plucking of ears can cause irritation to the ear if your dog has a pre existing issue. These are some examples. This is why a maintenance schedule of every 8 weeks or less is important. Nothing gets out of control because we have it handled on a regular basis!

Arguments or rude behavior over enforcing a policy will be an automatic removal from our client list.